Postage and packaging is a flat rate of £3.75 and items will arrive in 7 - 10 working days

FAQs

Why should I buy something from the Pancreatic Cancer UK shop?

By buying items from our online shop you are helping us to support people affected by pancreatic cancer now, and funding vital world-leading research to transform the future.

Pancreatic cancer has been left behind. But thanks to our amazing supporters, there is hope.

Together we’ll take it on.

To find out more please visit our website here.

How much is postage and packaging?

Postage and packaging is a flat rate of £3.75 and this cost will be added to your order at checkout.

When will I receive my order?

Your items will arrive 7 - 10 working days after the order is placed and will be sent by Elle Media Group fulfilment house.

If your order hasn’t arrived in this time please or if you need your order for a fixed date contact the team by emailing supportercare@pancreaticcancer.org.uk.

Do you deliver to outside of the UK?

Currently, we are unable to deliver our online shop items to anywhere outside of the UK mainland – we apologise for any inconvenience this may cause.

Do you have a clothing size guide?

Yes, please see our clothing size guide here.

Can I return my item/s?

We hope you are happy with your order but if you would like to discuss a refund or exchange please contact the team by emailing supportercare@pancreaticcancer.org.uk or call 020 3535 7090 (Lines are open Monday to Friday 9am to 5pm) If ordering clothing, please check our clothing size guide carefully before placing an order.

How can I get in contact with you?

If you have a question that isn’t answered on this page, please call 020 3535 7090 (Lines are open Monday to Friday 9am to 5pm) or email supportercare@pancreaticcancer.org.uk and the team will be happy to help.

How can I get specialist pancreatic cancer support?

Our specialist nurses can answer your questions, recommend practical steps and provide the emotional support you and your loved ones need, when you need it most.

Find out how to get in contact with them here.